Agent roster

• Intake & Concierge

  Reads requests, routes, closes

• Identity & Consent

  Mandates, step-up, e-sign, IDV

• Spending Insights

  Categorises and narrates spend

• Payments

  Recurring payees and autopay

• Disputes

  Chargebacks and case tracking

• Treasury

  Idle cash and sweeps

• Lending

  Affordability, offers, drawdown

• Investments

  Quotes, suitability, orders

• Cards

  Virtual cards, freeze, reissue

• Onboarding

  KYC, IBAN, first product

• Risk & Compliance

  Fraud, AML, policy veto

• Customer Comms

  Plain-language updates

• Agent Gateway

  Auth, mandate, policy level